clock

60-minute Response Time

package

Free Returns

truck

Fast delivery*

truck

Fast Delivery*

package

Free Returns

clock

60-minute Response Time

A Clinic Built on Trust: The Clinic Setup Journey

For Dr. Gaurav Sharma, GP and owner of The Good Doctor in Hamilton, starting a new practice wasn’t just about bricks and mortar — it was about building something meaningful for the community.

“We started planning about two years ago. It took a year and a half to build the practice from scratch, and from the beginning, we were talking to YesMed.” From day one of the fitout, YesMed (formerly Amtech) became more than just a supplier. “They were an invaluable support during the entire clinic setup," says Dr. Sharma. "Matt and the team worked tirelessly—after hours, weekends—so my focus on patients wasn’t interrupted.”

Setting up a modern medical centre meant coordinating hundreds of pieces of equipment, from diagnostic tools to exam room furnishings. But the YesMed team stayed close at every stage. “Matt and Huxley literally spent full days here. Multiple truckloads of equipment came through, and they stayed late into the night helping us get every room just right.”

Even after the physical setup was complete, the support never stopped. “Right from design through to install, and even post-install support—everything was seamless. It was never just about dropping off boxes. They were with us, side by side.”

That hands-on, no-stone-unturned approach built something more than a functional clinic. “I’ve become really good friends with Matt, Huxley, and Jackie. They’ve become part of our practice family.”

“Real learning”: how ACEhub supports training at the Good Doctor.

While the clinic setup was critical, what's happening behind the scenes is just as important. And for The Good Doctor, another the standout tool has been ACEhub — YesMed’s dedicated online education platform. “We’ve also been using the ACEhub education platform. It’s been incredibly valuable for our whole team — from reception to nurses to doctors,” says Dr. Sharma.

Every team member has access to the library of online courses, whether it's learning about wound care, infection control, or something non-clinical such as customer services. “The courses are actually trackable, which is great. I can see who’s completed which modules and who’s got their certificates. It’s real learning — not just ticking a box.”

ACEhub education also lasts beyond staffs’ present job role. “I tell our staff: these certificates are yours for life. Whether you stay here or move on, that education stays with you.”

Over 50% of the team have already completed the courses they signed up for — a remarkable uptake. The value hasn’t stopped at online content either. “I mentioned to Matt that we had some knowledge gaps, and he immediately arranged for face-to-face training sessions. That kind of responsiveness? It’s rare.”

A relationship that’s “here for the long run”.

Dr. Sharma is clear: what sets YesMed apart isn’t just logistics or product range — it’s their values. “A lot of times, we’d say to Matt: ‘We’re thinking of buying this,’ and he’d say, ‘Wait until you really need it.’ That tells you everything. It’s not just about making a sale — it’s about what’s right for the practice.”

With seamless ordering, regular visits, and a platform like ACEhub that actively upskills his team, the relationship continues to evolve. “We’re here for the long run. And we know YesMed is, too.”

More Case Studies